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HOW WAS IT FOR YOU?

The satisfaction of our customers is very important to us. We therefore hope that your recent experience with DPS was everything you would expect. Please help us to evaluate our customer care by completing the following, short survey (or go online to digitalpostsolutions.com). Your answers are invaluable to us. Each month we will enter all completed questionnaires into a free prize draw to win a bottle of Champagne.

How would you rate the professionalism, helpfulness, knowledge and communicative skills of the account manager who oversaw the purchase and installation of your new franking machine?

Excellent Very Good Good Fair Poor

If anything, what was the least satisfying aspect of your dealings with your account manager?

How would you describe the following aspects of our installation service?

Communication via E-mail for approved artwork:

Excellent Very Good Good Fair Poor

Notice period given for the dispatch of the equipment:

Excellent Very Good Good Fair Poor

Engineer contact with regards to the installation of the machine:

Excellent Very Good Good Fair Poor

Overall performance of all departments:

Excellent Very Good Good Fair Poor

Do you have any other comments about this service, and how we can improve it?

How would you rate the training we provided with regards your new machine?

Excellent Very Good Good Fair Poor

The friendliness and helpfulness of the engineer:

Excellent Very Good Good Fair Poor

Your engineer's knowledge and awareness of the product:

Excellent Very Good Good Fair Poor

Your confidence using the machine after our training:

Excellent Very Good Good Fair Poor

The comprehensiveness of the training:

Excellent Very Good Good Fair Poor

Your overall satisfaction with our training and installation:

Excellent Very Good Good Fair Poor

Is there anything you feel the engineer could have done that he didn't, or which he could improve on?

How would you rate the new machine in the following ways?

Value for money:

Excellent Very Good Good Fair Poor

Quality:

Excellent Very Good Good Fair Poor

Usability:

Excellent Very Good Good Fair Poor

Functions:

Excellent Very Good Good Fair Poor

Overall:

Excellent Very Good Good Fair Poor

How would you improve the machine, if you could?

How would you rate the quality of your relationship with Digital Post Solutions overall?

Excellent Very Good Good Fair Poor

Finally, would you recommend Digital Post Solutions to another organisation or office?

Yes No

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Organisation *
Phone Number *

Thank you for your time!You will be entered into a free prize draw to win a bottle of Champagne.